{"id":12974,"date":"2024-09-17T11:04:43","date_gmt":"2024-09-17T09:04:43","guid":{"rendered":"https:\/\/swissdigitalcenter.ch\/?p=12974"},"modified":"2024-09-17T11:04:52","modified_gmt":"2024-09-17T09:04:52","slug":"lintelligence-artificielle-au-coeur-de-la-strategie-data-du-groupe-mutuel","status":"publish","type":"post","link":"https:\/\/swissdigitalcenter.ch\/fr\/news\/lintelligence-artificielle-au-coeur-de-la-strategie-data-du-groupe-mutuel\/","title":{"rendered":"L’intelligence artificielle : au c\u0153ur de la strat\u00e9gie data du Groupe Mutuel"},"content":{"rendered":"\t\t
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En Valais comme ailleurs, la digitalisation concerne les PME, mais \u00e9galement les grandes entreprises. Dans une interview accord\u00e9e \u00e0 l’ICT Journal et men\u00e9e par Rodolphe Koller, Ga\u00ebl Gioux, responsable du domaine Data & Analytics au Groupe Mutuel, d\u00e9voile les coulisses de la strat\u00e9gie d\u2019intelligence artificielle (IA) de l’assureur valaisan. C\u2019est l\u2019occasion de d\u00e9couvrir les d\u00e9fis et opportunit\u00e9s que repr\u00e9sente l’IA pour une grande entreprise du secteur de l’assurance.<\/strong><\/p>

Lors de l\u2019interview, Ga\u00ebl Gioux<\/a> explique que les projets IA au sein du Groupe Mutuel<\/a> sont r\u00e9partis entre le d\u00e9partement IT et son propre domaine, Data & Analytics. Cette approche bic\u00e9phale permet une synergie entre l’optimisation des processus op\u00e9rationnels et les analyses avanc\u00e9es demand\u00e9es par les m\u00e9tiers. L’\u00e9quipe de Ga\u00ebl Gioux, compos\u00e9e d’une cinquantaine de collaborateurs, travaille sur des projets vari\u00e9s, allant de la d\u00e9tection d’anomalies \u00e0 la personnalisation des interactions client.<\/p>

Un des projets phares \u00e9voqu\u00e9s par Ga\u00ebl Gioux est la d\u00e9tection des fraudes et anomalies. D\u00e9velopp\u00e9 en \u00e9troite collaboration avec les collaborateurs m\u00e9tier, ce syst\u00e8me utilise l’IA pour automatiser et \u00e9largir les techniques de d\u00e9tection, s’adaptant continuellement aux nouvelles id\u00e9es et \u00e0 l’\u00e9volution du march\u00e9.<\/p>

Une aide plut\u00f4t qu\u2019une menace<\/h3>

L’IA g\u00e9n\u00e9rative fait \u00e9galement son entr\u00e9e chez l’assureur, avec notamment le d\u00e9veloppement d’un chatbot pour faciliter la compr\u00e9hension des mod\u00e8les d’assurance. Ga\u00ebl Gioux souligne l’importance cruciale de la gouvernance des donn\u00e9es dans ce type de projet, rappelant que \u00ab\u00a0si une entreprise n’est pas pr\u00eate au niveau des data, elle n’est pas pr\u00eate pour l’IA\u00a0\u00bb.<\/p>

Le responsable Data & Analytics aborde aussi les enjeux de confidentialit\u00e9, de co\u00fbts et d’acceptation par les employ\u00e9s. Il insiste sur le fait que ces outils sont pr\u00e9sent\u00e9s comme une aide plut\u00f4t qu’une menace pour les collaborateurs. Ga\u00ebl Gioux \u00e9voque \u00e9galement des projets plus exploratoires, comme l’utilisation de l’IA pour optimiser les parcours de sant\u00e9.<\/p>

Lisez l\u2019interview compl\u00e8te sur le site de l\u2019ICT Journal<\/a><\/strong><\/p>

Cr\u00e9dit photo :<\/strong> Groupe Mutuel<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

En Valais comme ailleurs, la digitalisation concerne les PME, mais \u00e9galement les grandes entreprises. Dans une interview accord\u00e9e \u00e0 l’ICT Journal et men\u00e9e par Rodolphe Koller, Ga\u00ebl Gioux, responsable du domaine Data & Analytics au Groupe Mutuel, d\u00e9voile les coulisses de la strat\u00e9gie d\u2019intelligence artificielle (IA) de l’assureur valaisan. C\u2019est l\u2019occasion de d\u00e9couvrir les d\u00e9fis […]<\/p>\n","protected":false},"author":13,"featured_media":12975,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-12974","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"\nL'intelligence artificielle : au c\u0153ur de la strat\u00e9gie data du Groupe Mutuel – Swiss Digital Center<\/title>\n<meta name=\"description\" content=\"En Valais comme ailleurs, la digitalisation concerne les PME, mais \u00e9galement les grandes entreprises.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/swissdigitalcenter.ch\/fr\/news\/lintelligence-artificielle-au-coeur-de-la-strategie-data-du-groupe-mutuel\/\" \/>\n<meta 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