{"id":9047,"date":"2022-10-10T16:56:05","date_gmt":"2022-10-10T14:56:05","guid":{"rendered":"https:\/\/swissdigitalcenter.ch\/?p=9047"},"modified":"2022-10-10T17:02:16","modified_gmt":"2022-10-10T15:02:16","slug":"les-administrations-publiques-se-cyberisent-lentement-mais-surement","status":"publish","type":"post","link":"https:\/\/swissdigitalcenter.ch\/fr\/news\/les-administrations-publiques-se-cyberisent-lentement-mais-surement\/","title":{"rendered":"LES ADMINISTRATIONS PUBLIQUES SE CYB\u00c9RISENT: LENTEMENT, MAIS S\u00dbREMENT?"},"content":{"rendered":"\n

Les choses bougent dans l\u2019administration parfois plus vite qu\u2019on ne le pense. Si les services administratifs \u00e9lectroniques en Suisse ne figurent pas parmi les plus performants en comparaison internationale, les habitudes de nos concitoyens ont drastiquement \u00e9volu\u00e9 ces  derni\u00e8res ann\u00e9es. La pand\u00e9mie aurait-elle \u00e0 nouveau servi de catalyseur dans l\u2019acc\u00e9l\u00e9ration de cette transformation ? <\/em><\/strong><\/p>\n\n\n\n

\u00c0 en juger par les r\u00e9sultats 2022 de l\u2019enqu\u00eate BCG Digital Government Citizen Survey<\/em>,<\/em> la proportion de r\u00e9sidents suisses utilisant des services gouvernementaux en ligne au moins une fois par semaine est pass\u00e9e de 38% \u00e0 57% ces deux derni\u00e8res ann\u00e9es. De quoi propulser notre pays parmi les bons \u00e9l\u00e8ves d\u2019Europe, derri\u00e8re le Danemark mais d\u00e9sormais loin devant l\u2019Allemagne (36%) et la France (31%) :<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Cyberadministration: la population et les PME en redemandent<\/strong><\/h2>\n\n\n\n

Face \u00e0 l\u2019\u00e9cran devenu guichet virtuel, quelles sont les prestations en ligne qui retiennent l\u2019attention de la population et des entreprises helv\u00e9tiques ? L\u2019\u00c9tude nationale sur la cyber administration 2022<\/em> publi\u00e9e conjointement par l\u2019Administration Num\u00e9rique Suisse (ANS) et le Secr\u00e9tariat d\u2019Etat \u00e0 l\u2019\u00c9conomie (SECO) rassemble des observations \u00e9difiantes sur l\u2019\u00e9volution de nos habitudes :<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

\u00c0 tous les niveaux de l\u2019administration, l\u2019assistance en ligne portant sur les d\u00e9marches administratives augmente.<\/p>\n\n\n\n

De 2018 \u00e0 2021, une proportion accrue de communes, de cantons et d\u2019autorit\u00e9s f\u00e9d\u00e9rales proposaient une assistance en ligne (46% \u00e0 51% en trois ans), parfois au d\u00e9triment de l\u2019assistance t\u00e9l\u00e9phonique ou d\u2019explications par \u00e9crit (36% \u00e0 30%).<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

La r\u00e9alisation de d\u00e9marches en ligne est en augmentation: 69\u200a% de la population suisse effectuait au moins la moiti\u00e9 des d\u00e9marches administratives par voie \u00e9lectronique en 2021 (63% en 2018). <\/p>\n\n\n\n

La m\u00eame ann\u00e9e, ce chiffre atteignait 78\u200a% pour les entreprises (73% en 2018).<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

Environ 29\u200a% des entreprises interrog\u00e9es \u00e0 l\u2019\u00e9chelle nationale connaissent le guichet en ligne EasyGov.swiss<\/a> qui leur est d\u00e9di\u00e9, tandis que 38\u200a% ont connaissance du portail pour petites et moyennes entreprises (PME, ou KMU en allemand) kmu.admin.ch<\/a>.<\/p>\n\n\n\n

Source: \u00c9tude nationale sur la cyber administration 2022 (ANS & SECO)<\/em><\/p>\n\n\n\n

Easygov.swiss pour les entreprises<\/strong><\/h2>\n\n\n\n

Depuis 2017, le guichet virtuel unique Easygov.swiss veut sonner le glas des formulaires papier et acc\u00e9l\u00e9rer les d\u00e9marches administratives des entreprises. Les prestations concern\u00e9es incluent notamment les modifications au registre du commerce (RC), l\u2019assujettissement \u00e0 la TVA ou les demandes de r\u00e9duction de l\u2019horaire de travail (RHT), nombreuses en p\u00e9riode de pand\u00e9mie. Ici encore, le SECO assure son r\u00f4le de promoteur de l\u2019\u00e9conomie suisse, en exploitant ce portail. <\/p>\n\n\n\n

Cela n\u2019a pas emp\u00each\u00e9 le d\u00e9robage de quelque 130\u2019000 noms d\u2019entreprises utilisatrices d\u2019Easygov.swiss, victimes d\u2019une cyberattaque en 2021. Une information qui rappelle les risques de cybercriminalit\u00e9 inh\u00e9rents \u00e0 toute d\u00e9marche num\u00e9rique, le march\u00e9 des donn\u00e9es d\u00e9rob\u00e9es ne cessant de grandir et de se professionnaliser.<\/p>\n\n\n\n

Des portails citoyens pour la population<\/strong><\/h2>\n\n\n\n

Sans surprise, la d\u00e9claration d\u2019imp\u00f4ts \u00e9lectronique reste le service le plus utilis\u00e9 avec trois quarts des r\u00e9sidents suisses ayant requis l\u2019une ou l\u2019autre des prestations en ligne en 2021. Contr\u00f4le des v\u00e9hicules \u00e0 moteur, demande d\u2019extrait au RC, d\u00e9claration d\u2019arriv\u00e9e dans la commune de r\u00e9sidence, commande d\u2019attestation de domicile ou cartes journali\u00e8res CFF constituent autant de prestations disponibles sur un mode enti\u00e8rement transactionnel. En Suisse romande, la situation peut toutefois varier d\u2019un canton \u2013 et d\u2019une commune \u2013 \u00e0 l\u2019autre.<\/p>\n\n\n\n

Fribourg: nom de code DIGI-FR<\/em><\/h3>\n\n\n\n

L\u2019Etat de Fribourg est pionnier dans le domaine de la cyberadministration en Suisse. En 2017, il cofonde avec la R\u00e9publique et Canton du Jura l\u2019association iGovportal<\/a>, dont la mission est de faire \u00e9voluer la solution de guichet virtuel \u00e9ponyme. Actuellement, six cantons ont rejoint l\u2019association (et d\u2019autres semblent int\u00e9ress\u00e9s, en coulisse) avec Soleure (2019), St-Gall (2020), les Grisons (2020) et Lucerne (2022). Plusieurs \u00e9diteurs de logiciels sont associ\u00e9s \u00e0 la d\u00e9marche, dont le portail citoyen Citizen<\/a> d\u00e9ploy\u00e9 dans plusieurs communes fribourgeoises. <\/p>\n\n\n\n

Depuis 2021, le projet DIGI-FR r\u00e9unit le canton et l\u2019Association des Communes Fribourgeoises en vue d\u2019une d\u00e9marche unifi\u00e9e. <\/p>\n\n\n\n

Jura: la mairie digitale<\/em><\/h3>\n\n\n\n

Depuis le d\u00e9but de l\u2019ann\u00e9e, le Jura collabore avec La Poste<\/a> pour simplifier l\u2019acc\u00e8s au guichet virtuel sur son territoire. Que ce soit pour un permis de p\u00eache, un rendez-vous d\u2019expertise ou un d\u00e9lai additionnel pour la d\u00e9claration d\u2019imp\u00f4t, cette op\u00e9ration de s\u00e9duction veut faciliter la transition num\u00e9rique aupr\u00e8s de la population jurassienne.<\/p>\n\n\n\n

Le Canton du Jura n\u2019en est pas \u00e0 son coup d\u2019essai puisqu\u2019il d\u00e9cidait en 2021 de d\u00e9ployer une solution bas\u00e9e sur la blockchain<\/a> pour renforcer la confiance de la population et des entreprises dans les services offerts par sa cyberadministration. <\/p>\n\n\n\n

Neuch\u00e2tel: <\/em>guichetunique.ch<\/em><\/a><\/h3>\n\n\n\n

Son guichet unique existe depuis plus de dix ans (!) et repose sur des fondamentaux robustes: la cr\u00e9ation de deux fichiers centraux s\u00e9gr\u00e9gant les personnes physiques des personnes morales. Ce syst\u00e8me propre au Canton de Neuch\u00e2tel ne facilite toutefois pas le travail en r\u00e9seau avec des entit\u00e9s publiques hors de son territoire.<\/p>\n\n\n\n

Valais: nouveaux droits num\u00e9riques<\/em><\/h3>\n\n\n\n

En 2021, plusieurs innovations ont \u00e9t\u00e9 valid\u00e9es par l\u2019Assembl\u00e9e constituante en vue d\u2019une r\u00e9vision de la Constitution du Canton du Valais<\/a> qui int\u00e9grera un droit \u00e0 l\u2019int\u00e9grit\u00e9 et \u00e0 l\u2019identit\u00e9 num\u00e9rique. Si les autorit\u00e9s valaisannes ont privil\u00e9gi\u00e9 un d\u00e9marrage par le cadre l\u00e9gislatif, un projet de cyberadministration \u00e0 l\u2019\u00e9chelle cantonale se met en place. La solution technique doit \u00eatre confirm\u00e9e avant la fin de l\u2019ann\u00e9e.<\/p>\n\n\n\n

Arc l\u00e9manique: et la SwissID ?<\/em><\/h3>\n\n\n\n

Si le Canton de Gen\u00e8ve suit la m\u00eame voie que le Valais dans la r\u00e9vision de sa Constitution<\/a>, elle aussi devrait faire mention d\u2019un droit \u00e0 l\u2019int\u00e9grit\u00e9 num\u00e9rique. Une proposition qui sera prochainement soumise aux Genevois. <\/p>\n\n\n\n

En 2021, les cantons de Vaud et de Gen\u00e8ve se sont illustr\u00e9s en mati\u00e8re d\u2019identit\u00e9 num\u00e9rique: le premier en ayant introduit VaudID-sant\u00e9<\/em>, une eID<\/a> sp\u00e9cifique au secteur de la sant\u00e9, tandis que le Canton de Gen\u00e8ve propose Gen\u00e8veID<\/em> comme moyen d\u2019identification \u00e9lectronique donnant acc\u00e8s \u00e0 sa cyberadministration. <\/p>\n\n\n\n

Cyberadministration et portail citoyens : des solutions existent!<\/strong><\/h2>\n\n\n\n

Depuis 1983, le Groupe T2i d\u00e9veloppe des logiciels informatiques d\u00e9di\u00e9es aux entreprises et aux organisations publiques. Parmi ces derni\u00e8res, les communes romandes ont une place de choix puisqu\u2019une suite compl\u00e8te de solutions leur est d\u00e9di\u00e9e: avec pr\u00e8s de 40 modules int\u00e9gr\u00e9s dans 5 domaines d\u2019expertise propres \u00e0 l\u2019administration, Citizen<\/em><\/a> optimise les activit\u00e9s des municipalit\u00e9s tout en am\u00e9liorant les services aux citoyens et en respectant diff\u00e9rentes normes cantonales et f\u00e9d\u00e9rales.<\/p>\n\n\n\n

Sources :<\/em><\/strong><\/p>\n\n\n\n

1 Boston Consulting Group, 2022<\/a><\/strong>
2<\/strong> ANS, 2022<\/a>
3 <\/strong> Le Temps<\/a>, 2021
4<\/strong> ANS, 2022<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Les choses bougent dans l\u2019administration parfois plus vite qu\u2019on ne le pense. Si les services administratifs \u00e9lectroniques en Suisse ne figurent pas parmi les plus performants en comparaison internationale, les habitudes de nos concitoyens ont drastiquement \u00e9volu\u00e9 ces  derni\u00e8res ann\u00e9es. La pand\u00e9mie aurait-elle \u00e0 nouveau servi de catalyseur dans l\u2019acc\u00e9l\u00e9ration de cette transformation ?  \u00c0 […]<\/p>\n","protected":false},"author":13,"featured_media":9049,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9047","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"\nLES ADMINISTRATIONS PUBLIQUES SE CYB\u00c9RISENT: LENTEMENT, MAIS S\u00dbREMENT? – Swiss Digital Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/swissdigitalcenter.ch\/fr\/news\/les-administrations-publiques-se-cyberisent-lentement-mais-surement\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LES ADMINISTRATIONS PUBLIQUES SE CYB\u00c9RISENT: LENTEMENT, MAIS S\u00dbREMENT? – Swiss Digital Center\" \/>\n<meta property=\"og:description\" content=\"Les choses bougent dans l\u2019administration parfois plus vite qu\u2019on ne le pense. 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