{"id":9642,"date":"2023-02-23T17:10:40","date_gmt":"2023-02-23T16:10:40","guid":{"rendered":"https:\/\/swissdigitalcenter.ch\/?p=9642"},"modified":"2023-02-23T17:10:41","modified_gmt":"2023-02-23T16:10:41","slug":"les-pme-doivent-anticiper-pour-eviter-la-degradation-des-services-cloud-critiques","status":"publish","type":"post","link":"https:\/\/swissdigitalcenter.ch\/fr\/news\/les-pme-doivent-anticiper-pour-eviter-la-degradation-des-services-cloud-critiques\/","title":{"rendered":"Les PME doivent anticiper pour \u00e9viter la d\u00e9gradation des services cloud critiques"},"content":{"rendered":"\t\t
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Les PME, en Valais comme ailleurs, font de plus en plus appel \u00e0 des solutions cloud pour leur bureautique, le stockage de fichiers ou m\u00eame la gestion de leurs donn\u00e9es.\u00a0Les \u00e9diteurs de logiciels font tout pour assurer la continuit\u00e9 de leurs services, sans pour autant que celle-ci soit assur\u00e9e dans tous les cas<\/span>. Du coup, les PME doivent absolument se pr\u00e9parer \u00e0 une \u00e9ventuelle d\u00e9gradation de leurs services, en priorisant les activit\u00e9s essentielles et en travaillant avec les \u00e9diteurs \u00e0 leur continuit\u00e9. Retour sur la pr\u00e9sentation de S\u00e9bastien Gard<\/a>, professeur \u00e0 la HES-SO Valais\/Wallis<\/a> et de Valerio Siciliano<\/a>, CTO de BS-Team<\/a> lors de la Swiss Digital Conf\u00e9rence<\/a> au Swiss Digital Center<\/a>.<\/strong><\/p>

\u00ab\u2009Actuellement, environ la moiti\u00e9 des PME h\u00e9bergent leurs donn\u00e9es, et notamment celles li\u00e9es \u00e0 leur comptabilit\u00e9 sur des solutions en cloud, et la tendance va de plus en plus vers ce type de solutions. Cela fait partie de la strat\u00e9gie des \u00e9diteurs, pour des raisons \u00e9conomiques, mais \u00e9galement techniques\u2009\u00bb, pr\u00e9cise S\u00e9bastien Gard, professeur \u00e0 la HES-SO Valais\/Wallis. En version cloud, les solutions se d\u00e9veloppent plus rapidement et la maintenance est faite plus facilement. L\u2019utilisation pour le client est \u00e9galement simplifi\u00e9e. \u00ab\u2009Par ailleurs, pour une PME, le co\u00fbt d\u2019entr\u00e9e pour une solution cloud est beaucoup plus faible qu\u2019un logiciel traditionnel\u2009\u00bb.<\/p>

Le probl\u00e8me, c\u2019est que d\u2019une fois que l\u2019on a franchi le pas du cloud, on ne sait pas tr\u00e8s bien o\u00f9 on met les pieds et il est parfois difficile de revenir en arri\u00e8re. Ces solutions cloud sont souvent opaques et complexes.<\/p>

\u00a0<\/p>

Plusieurs centaines d\u2019API pour faire fonctionner une application<\/strong><\/p>

Pour illustrer le propos, S\u00e9bastien Gard a fait appel \u00e0 la soci\u00e9t\u00e9 suisse BS-Team, qui a d\u00e9cortiqu\u00e9 le logiciel Dynamics 365, la solution CRM commercialis\u00e9e par Microsoft. \u00ab\u2009L\u2019id\u00e9e est de comprendre comment cela fonctionne et surtout quels sont les services qui composent cette page et comment l\u2019outil acc\u00e8de aux diff\u00e9rents services\u2009\u00bb, pr\u00e9cise Valerio Siciliano, CTO de BS-Team. L\u2019une des premi\u00e8res pages du CRM fait appel \u00e0 des services de localisation, mais \u00e9galement des services Exchange (communication e-mail avec les clients, calendrier), de chat, de gestion de documents ou encore de Business intelligence.<\/p>

Pour l\u2019authentification \u00e0 Dynamics 365, les donn\u00e9es sont h\u00e9berg\u00e9es sur les datacenters de Dublin et d\u2019Amsterdam, avec une redondance. \u00ab\u2009Avec l\u2019authentification \u00e0 double facteur, les donn\u00e9es passent \u00e9galement par les Etats-Unis, par exemple si l\u2019authentification se fait via une Apple Watch.\u2009\u00bb Du coup, les donn\u00e9es se retrouvent parfois \u00e9parpill\u00e9es dans le monde, malgr\u00e9 le fait que Microsoft dispose de datacenters en Suisse. Mais vu la redondance entre les serveurs, le risque de panne est minimis\u00e9. \u00ab\u2009Certaines informations d\u2019authentification passent ainsi par des c\u00e2bles qui sont enfouis au fond de l\u2019oc\u00e9an\u2009\u00bb, souligne Valerio Siciliano.<\/p>

Toute la complexit\u00e9 est rendue tr\u00e8s simple au niveau de l\u2019interface de Dynamics 365, mais plusieurs centaines d\u2019API sont sollicit\u00e9es pour faire fonctionner le syst\u00e8me. Les solutions cloud sont modulaires, et chaque application fournit un service et est responsable de la donn\u00e9e.<\/p>

\u00a0<\/p>

Redondance et dispersion g\u00e9ographique<\/strong><\/p>

Redondance des serveurs et dispersion g\u00e9ographique des donn\u00e9es et des services sont les solutions propos\u00e9es par les \u00e9diteurs informatiques pour am\u00e9liorer la r\u00e9silience de leurs services. Mais malgr\u00e9 cela, il y a r\u00e9guli\u00e8rement des petites d\u00e9gradations du syst\u00e8me. Les entreprises doivent en prendre conscience et s\u2019y pr\u00e9parer, selon S\u00e9bastien Gard. \u00ab\u2009L\u2019essentiel est de pouvoir classer et prioriser les activit\u00e9s, en mettant en avant ce qui est absolument vital au fonctionnement\u2009\u00bb. D\u00e8s que ces priorit\u00e9s sont pos\u00e9es, il est possible de travailler avec les \u00e9diteurs de logiciels pour mettre en place de mesures afin de r\u00e9duire la probabilit\u00e9 de d\u00e9faillance.<\/p>

L\u2019autre axe est de pouvoir r\u00e9duire l\u2019impact en cas de gros souci. Et cette r\u00e9duction se fait aussi en amont. Comment faire en sorte de l\u2019activit\u00e9 peut continuer en ayant le moins de pertes possible durant la p\u00e9riode o\u00f9 certains services cloud seront d\u00e9grad\u00e9s ou indisponibles\u2009? C\u2019est finalement la raison d\u2019\u00eatre des plans de continuit\u00e9 dans les entreprises.<\/p>

\u00a0<\/p>

Propos recueillis le 27.01.2023 \u00e0 l\u2019occasion de la Swiss Digital Conference<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Valerio Siciliano de chez BS-Team, lors de la Swiss Digital Conf\u00e9rence 2023<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Les PME, en Valais comme ailleurs, font de plus en plus appel \u00e0 des solutions cloud pour leur bureautique, le stockage de fichiers ou m\u00eame la gestion de leurs donn\u00e9es. Les \u00e9diteurs de logiciels font tout pour assurer la continuit\u00e9 de leurs services, sans pour autant que celle-ci soit assur\u00e9e dans tous les cas. Du coup, […]<\/p>\n","protected":false},"author":13,"featured_media":9643,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9642","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"\nLes PME doivent anticiper pour \u00e9viter la d\u00e9gradation des services cloud critiques – Swiss Digital Center<\/title>\n<meta name=\"description\" content=\"Les PME doivent anticiper pour \u00e9viter la d\u00e9gradation des services cloud critiques. 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